Returns & Exchanges

At Mattresses Online, we want you to sleep soundly on your new investment, which is why we offer a 100-night comfort trial and a straightforward return process for all our bedding products. If you are not completely satisfied with your purchase, we provide easy options for exchanges or full refunds within our specified trial period.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email or our online portal with your order number and the reason for your return to start the process.

• 2.
  Verification and Approval

  Our team will review your request and confirm that your mattress is within the 100-night trial window and in a hygienic, donor-ready condition.

• 3.
  Schedule a Free Pickup

  Once approved, we will coordinate with a local charity partner or a professional removal service to pick up the mattress from your home at no cost to you.

• 4.
  Receive Your Refund

  After we receive confirmation that the mattress has been successfully collected, we will process your full refund back to your original payment method within 5-7 business days.